911 Problems Resolved in North Texas

Steven Pickering
September 12, 2018 - 2:05 pm
911 Emergency

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DALLAS (1080 KRLD) - Full 9-1-1 service has been restored to several counties around north Texas that had been affected by an outage this afternoon. Officials with the North Central Texas Council of Governments say a technical malfunction caused the outage, and that the problem has been fixed. 

"There was no malicious attack on the system," said Christy Williams, Director of 911 at NCTCOG. "It was a technology error. We're working to mitigate that and will be putting into place new redundancy activities to ensure that the problem does not occur again. We had may contingencies in place to ensure an outage like this could not occur, unfortunately, it did."

During the outage, dispatchers manually re-routed calls to non-emergency numbers. The counties affected included Collin, Erath, Ellis, Hood, Hunt, Johnson, Kaufman, Navarro, Palo Pinto, Parker, Rockwall, Somervell, and Wise. Officials say there's no way to determine how many callers tried but failed to get through during the outage.

"We have been operating this system for 26 years and have never had an outage," said Williams "We are not concerned about the reliability of the system. This was a technical glitch that was not able to be identified in advance, but now we will be able to put in systems to make sure we can in the future.