"All Hands On Deck" To Fix Dallas ISD Bus Service

Chris Sommer
September 05, 2018 - 5:30 pm
School Bus

© Lisa Mckown | Dreamstime.com


DALLAS (KRLD)- Unacceptable.  That's how Dallas ISD Superintendent Dr. Michael Hinojosa described the level of transportation service provided in the district so far this school year.  Hinojosa is vowing to fix it.

Hinojosa said Wednesday his district leadership team is taking an "all-hands-on-deck" approach to identify and resolve transportation-related issues.  He also again apologized to "understandably frustrated" parents, and thanked them for their continued patience.  Hinojosa said, "We have not quite turned the corner, but we are confident we will get there.  We should have identified these transportation issues before school started.  I expect more out of our district, and I'm disappointed we have not been able to handle these issues.  We hope the parents, students and principals will forgive us."

The DISD bus service was built from the ground up, after voters dissolved the old Dallas County Schools transportation agency last fall.  And this week, Transportation Chief Kayne Smith announced he is leaving to accept a similar job in the Cypress-Fairbanks school district in the Houston area.

Hinojosa said the district is dealing with an ongoing shortage of bus drivers, and that routing issues have caused some DISD students to not receive transportation service.  Hinojosa says solutions are being implemented, but he added, "These are not overnight solutions.  These things won't smooth out overnight, but I'm confident we will work most of these issues out in the next few weeks."

Hinojosa says the DISD is already looking at several potential candidates to run the transportation department.  He urged any families who experience transportation-related issues to call the district's call center at 972-925-4BUS. (4287)