DFW Area #2 In U.S. For Getting Robocalls

L.P. Phillips
July 05, 2018 - 1:30 pm
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DALLAS (1080 KRLD) - A new study by the anti-robo calling company 'You Phone' says Dallas ranks number two in the country for getting robo-calls. Only Atlanta gets more. 

Meanwhile federal regulators have noticed a new tactic to get around caller ID in a bid to convince a victim to answer. It's called spoofing.

Spoofing is when a name the victim is familiar with is cloned, and is displayed on the caller ID of an incoming phone call.

"They want to have the caller ID have a number that you, the consumer, are more likely to pick up" said Will Wilquist of the Federal Communications Commission. "If the call looks like it's legitimate and you think it is, then you are more likely to pick up.

It happens everwhere. For instance, a phone call to KRLD News reflected an in-house call from the Texas State Networks, a division of Entercom Broadcasting. But the caller was from from in-house, he was from out of continent. 

"I am from the west side of the Pacific" the unidentified caller said. He said he was calling on behalf of Senior Benefits. While there are companies with a similar name that are legitimate, those companies have disassociated themselves with the robo caller. 

The robo caller insisted KRLD News had called him. "We just received a request from this number. And I have you name as, like, Henry Lee."

Entercom Dallas Payroll director Bebe Gomez confirms there is no Henry Lee at the Dallas Entercom cluster.

The goal is either to sell or get information, says Wilquist, who adds nobody should ever give personal information of any sort to a caller. But things become tricky with the cloned phone numbers. Another call to KRLD News indicated the caller was from Parkland Hospital, displaying the real Parkland phone number on the caller ID. It was a roofing salesman from Ohio.

Wilquist says there is no silver bullet to guard against getting a call. However, it is possible to avoid a costly mistake. 

"If it's someone calling who's pretending to be from a utility or something else and you think you may have to talk to them about it the best thing to do is to hang up and call them on their legitimate phone numbers."

The FCC says illegal robo calling is a $9-billion per year industry.