NAACP Lifts Travel Advisory Against American Airlines

Austin York
July 17, 2018 - 1:08 pm
American Airlines

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WASHINGTON (KRLD/AP) — The NAACP is lifting its travel advisory against Fort Worth based American Airlines. 

The carrier says improvements are being made to address worries about black passengers being subject to discrimination, or unsafe conditions, while flying. 

The advisory was issued in October, after an NAACP official and another civil rights activist being kicked off flights. 

The NAACP says it's encouraged by American Airlines' "commitment to improve upon their internal processes and increase inclusion across their airline."

The group’s president said he’s pleased with the outcomes working with American has produced so far, and although there’s still more to be done, American deserves credit for its efforts.

American Airlines CEO and Chairman Doug Parker said the company used the attention brought by the NAACP to continue to improve its customer interactions.

"We can always be better," Parker said.

American hired an outside firm to review its diversity in hiring and promotion, and promised to train its 130,000 employees to recognize subtle or implicit bias. Online training began this month, and classroom training is scheduled to take place this fall.

American, the world's biggest airline, says it also created a special team to handle customer complaints alleging discrimination. It says customers who file a discrimination claim will be called to discuss the incident.

One of the incidents involved the head of the North Carolina NAACP, the Rev. William Barber, who sued American after being removed from a flight last year from Ronald Reagan Washington National Airport to Raleigh-Durham International Airport. Barber said police were called and removed him from the plane after he asked a flight attendant to tell a white passenger behind him to quiet down.

Barber accused the other passenger of making a comment about having a problem with "those people."