Texas DPS Looking To Cut Overcrowding At Driver License Offices

Chris Sommer
August 09, 2018 - 2:19 pm
Waiting Line

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DALLAS (KRLD) - The Texas Department of Public Safety has launched a new effort to cut overcrowding at the busiest driver license offices across the state.  

Additional DPS personnel - including Texas Troopers - are being assigned to the highest-volume locations to help identify customers who can immediately get out of line and conduct their business online, by phone or by mail.  DPS Lt. Lonny Haschel said, "The most immediate way to reduce wait times at the offices across the state is for those eligible customers to take advantage of that convenient option that allows them to skip the trip to the office and shortens the line for everybody.

The additional staffing is being implemented at nearly 50 driver license offices across the state, including locations in Garland, Canton, Dallas, Grand Prairie, Terrell, Rockwall, Plano, McKinney, Lewisville, Carrollton, Sherman, Gainesville, Corsicana, Hurst and Fort Worth.  Haschel says DPS will also be working to fill about 100 positions at driver license offices over the next few months.

Before making that trip to the DPS, Haschel advises you check your eligibility for a more convenient option.  He said, "What we're encouraging everyone to do is call 1-866-DL-RENEW.  This can be done from any phone.  It doesn't have to be a smartphone.  Verify whether you need to come into the office or not.  You can also go to texas.gov.  It's simple to remember - texas.gov."

Haschel says more than half the customers who visited DPS offices in 2017 could have avoided the trip by taking care of their business online, by phone or by mail.